We try our best to reproduce the image quality/placement of the customer supplied artwork. Please be sure to follow our guidelines about image quality and file type to reproduce the best quality image. Please send all artwork and graphics related questions to firstname.lastname@example.org. In the off chance we cannot place your artwork you will be contacted via email or phone number provided by the customer.
PREMIUM WOOD/MOP FACEPLATES
Rush orders placed will be completed within 5-7 business days of receiving acceptable impressions, order details, and payment. Any changes made after your order has been placed may delay the build time.
Custom & Universal Products: We offer an industry first “No Risk, All Reward”™ 30-day money back guarantee from the invoice/ship date, must provide proof of receipt and return all products in new condition including all accessories.
Refund does not include digital impression scan fee ($50), rush fee ($150) or any other special services including shipping and handling.
SOFT CANALS (DISCONTINUED)
Soft canals are limited up to our three driver model due to the nature of the material, in the event we cannot allow the soft canal option due to shape and/or size of the canal you will be contacted via email or phone provided. Also extra care(storage, usage, cleanliness) should be taken when owning customs with soft canals, this will help prolong the life of the material.
If you purchase your InEarz Audio custom monitors directly from us, you may upgrade your current InEarz custom monitors without ADEL Technology within two years of manufacture to any equivalent or higher InEarz Audio custom monitors with ADEL, and we will apply 50% of the original price towards your new InEarz custom monitors purchase with the ADEL option. The original set of InEarz custom monitors must be returned in good working condition, and will become the property of InEarz Audio upon completion of the Residual Upgrade process. The Residual Upgrade Guarantee only applies to custom monitors and may not be combined with any other coupon or discount.
Universal-Fit monitors are excluded.
We have worked very hard to achieve the sound signatures of each of our models, we will not tweak or modify them based on preference.
You as the customer agree to pay all charges and fees in connection with your purchase of any of our products(including applicable taxes). If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. if no payment is received, no items will be shipped. If there is a discrepancy on your credit card statement you MUST notify InEarz Audio within 30 days of receipt, if not you accept the charges in all respects.
Payments made through our website are authorized and typically captured between 1-3 business days after order is placed.
Orders that are not paid for within 24 hours after proceeding to checkout will be cancelled and the order will need to be placed again.
Orders for in ear monitors that are placed online must be completely verified for
production within 60 days of deposit. Delays caused by missing ear impressions or
other information necessary for production may result in the loss of your deposit. If
you need additional time, please contact us for an extension. Orders delayed beyond
60 days without written approval from Persona Medical may result in loss of your
*TERMS AND CONDITIONS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE*